Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rhm@kibblekraft.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rhm@kibblekraft.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rhm@kibblekraft.com.

Return and Refund Policy

Effective Date: May 25, 2026

 

Kibble Kraft LLC ("Kibble Kraft," "we," "us," or "our") wants you satisfied with your purchase. This policy governs all returns and refunds for products sold on our website, consistent with Florida Statute § 501.141 and applicable federal guidelines.

 

Return Window

You may return a Kibble Kraft product within 30 days of the delivery date. Returns requested after 30 days will not be accepted, except where required by applicable law.

 

Restocking Fee

All accepted returns are subject to a 30% restocking fee calculated on the original purchase price. This fee covers inspection, repackaging, and return-to-inventory processing. The restocking fee will be deducted from your refund.

 

Return Shipping

The customer is responsible for all return shipping costs. Kibble Kraft does not provide prepaid return labels for standard returns. We recommend using a trackable, insured shipping method. Kibble Kraft is not responsible for items lost or damaged in return transit.

 

Eligibility Requirements

To qualify for a return, the following conditions must be met:

•       Item must be unused and in its original, unaltered condition

•       All original packaging, accessories, and documentation must be included

•       Proof of purchase (order confirmation or receipt) must be provided

•       Item must not show signs of use, modification, or damage caused by the customer

 

Non-Returnable Items

The following are not eligible for return:

•       Items purchased as final sale or clearance

•       Items that have been used, assembled, or altered

•       Items damaged due to misuse, improper installation, or accident

•       Items returned without an approved Return Merchandise Authorization (RMA) number

 

Defective or Damaged Items

If your product arrives defective or damaged due to a manufacturing defect or shipping mishandling, contact us within 7 days of delivery at rhm@by-holdings.com. Include your order number and photographs of the damage. For verified defects or shipping damage, we will arrange a replacement or full refund at no cost, including return shipping. The 30% restocking fee does not apply to defective or damaged items.

 

How to Initiate a Return

1.     Email rhm@by-holdings.com with your order number, reason for return, and photographs if applicable.

2.     We will respond within 2 business days with an RMA number and return instructions.

3.     Ship the item to the address provided using a trackable carrier. Clearly mark the RMA number on the outside of the package.

4.     Returns received without an RMA number may be refused and returned to sender at the customer's expense.

 

Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 7 business days of receipt, minus the 30% restocking fee. Allow additional time for your bank or card issuer to post the credit.

 

Exchanges

We do not offer direct exchanges. Return the original item and place a new order for the desired product.

 

Florida Consumer Rights

Pursuant to Florida Statute § 501.141, this return policy is conspicuously posted as required. This policy constitutes the stated return policy for Kibble Kraft LLC. Florida consumers acknowledge receipt of this policy at the time of purchase.